Jan. 29th, 2011

Tears

Jan. 29th, 2011 05:52 pm
bobquasit: (Default)
Teri and I are both dead tired. We had to get up early today, because there was a Cub Scout Belt Loop Bonanza at the local high school. Teri drove us in and then went to the animal shelter where she volunteers. Sebastian and I spent most of the day earning belt loops: Video Games, Astronomy, Computers, and Art.

Later in the afternoon, we let him buy Super Smash Bros Brawl for the Wii. He was terribly excited. But when he put it into the Wii, the wails and tears soon began. The disc simply couldn't be read. That's been happening more and more often with the Wii; lots of our discs no longer work.

So I went upstairs and looked up Nintendo customer support. Apparently this is not an uncommon problem; the lens in our Wii probably needs cleaning. We're to send it in to the factory at no charge. When I told Sebastian that we'd have to pack up the Wii and the Super Smash Bros Brawl disc (as specified) and send them both back to Nintendo, the tears increased. In a very tearful hoarse voice, he asked how long it would take. I didn't know.

"Can we hook up the GameCube while the Wii is gone?" he asked tearfully.

"Sure, that's just what I was thinking!" I answered.

"Yay!" he said, still sobbing. It was too funny for words. I had to flee the room before I started laughing and enraged him.

In the meantime, I'm having trouble reaching the mail-in section of Nintendo's support site. It's simply not responding. I've tried it in Firefox and Chrome, but nothing will come in - and my net connection is fine right now. I wonder what the problem is?

Tears

Jan. 29th, 2011 05:52 pm
bobquasit: (Default)
Teri and I are both dead tired. We had to get up early today, because there was a Cub Scout Belt Loop Bonanza at the local high school. Teri drove us in and then went to the animal shelter where she volunteers. Sebastian and I spent most of the day earning belt loops: Video Games, Astronomy, Computers, and Art.

Later in the afternoon, we let him buy Super Smash Bros Brawl for the Wii. He was terribly excited. But when he put it into the Wii, the wails and tears soon began. The disc simply couldn't be read. That's been happening more and more often with the Wii; lots of our discs no longer work.

So I went upstairs and looked up Nintendo customer support. Apparently this is not an uncommon problem; the lens in our Wii probably needs cleaning. We're to send it in to the factory at no charge. When I told Sebastian that we'd have to pack up the Wii and the Super Smash Bros Brawl disc (as specified) and send them both back to Nintendo, the tears increased. In a very tearful hoarse voice, he asked how long it would take. I didn't know.

"Can we hook up the GameCube while the Wii is gone?" he asked tearfully.

"Sure, that's just what I was thinking!" I answered.

"Yay!" he said, still sobbing. It was too funny for words. I had to flee the room before I started laughing and enraged him.

In the meantime, I'm having trouble reaching the mail-in section of Nintendo's support site. It's simply not responding. I've tried it in Firefox and Chrome, but nothing will come in - and my net connection is fine right now. I wonder what the problem is?
bobquasit: (Default)
I ended up having to call Nintendo customer support, because their site simply would not work. It was a pleasant call; the Nintendo rep asked me what sort of phone I was using, because she'd never heard such a clear call in her life. I was using Google Voice with my headset, and told her so.

On the down side, we're not qualified for free repairs. We'll have to pay $85 plus tax to have the Wii's lens cleaned. If we do, though, it will have a new warranty for twelve months. Still, that's more money than we'd care to spend at the moment.

I also discussed our DS problems with the rep. We have three DSes and a DSi, and none of them are working properly; they all have big problems playing almost any game. They no longer recognize that a chip has been inserted, most of the time!

Unfortunately, it would be ANOTHER $85 per machine to have them repaired, since they're all off of warranty. That's $425!!!

We could save $40 by shipping all of the DSes with the Wii, and the rep was able to reduce the per-DS cost to $50 under that circumstance. But that's still $285 plus tax.

I think we'll have to have the Wii repaired, since Sebastian's heart would break otherwise. But as for the DSes...I don't know.
bobquasit: (Default)
I ended up having to call Nintendo customer support, because their site simply would not work. It was a pleasant call; the Nintendo rep asked me what sort of phone I was using, because she'd never heard such a clear call in her life. I was using Google Voice with my headset, and told her so.

On the down side, we're not qualified for free repairs. We'll have to pay $85 plus tax to have the Wii's lens cleaned. If we do, though, it will have a new warranty for twelve months. Still, that's more money than we'd care to spend at the moment.

I also discussed our DS problems with the rep. We have three DSes and a DSi, and none of them are working properly; they all have big problems playing almost any game. They no longer recognize that a chip has been inserted, most of the time!

Unfortunately, it would be ANOTHER $85 per machine to have them repaired, since they're all off of warranty. That's $425!!!

We could save $40 by shipping all of the DSes with the Wii, and the rep was able to reduce the per-DS cost to $50 under that circumstance. But that's still $285 plus tax.

I think we'll have to have the Wii repaired, since Sebastian's heart would break otherwise. But as for the DSes...I don't know.

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