Jun. 23rd, 2011

bobquasit: (Bad Sam!)
After unending hours in live chat, and on the phone, and with technicians remoting in to my system, my ESP All-In-One Printer/Scanner/Copier still crashes every time I try to scan. The latest joke is that they are going to send me a CD of their software. Given that their level-2 technician remoted into my system and personally uninstalled the software and then downloaded it herself and reinstalled it, I am trying to understand why this would help. How could a CD version be MORE up-to-date than an online version which is available to their own technicians?

I used to love Kodak, no lie. They made rock-solid high-speed duplicators, back when I was running the copy center of a large law firm. And I appreciated their recent honesty policy about toner, which is why I recommended them to so many people. But now? I'm getting really, really pissed off at them.
bobquasit: (Bad Sam!)
After unending hours in live chat, and on the phone, and with technicians remoting in to my system, my ESP All-In-One Printer/Scanner/Copier still crashes every time I try to scan. The latest joke is that they are going to send me a CD of their software. Given that their level-2 technician remoted into my system and personally uninstalled the software and then downloaded it herself and reinstalled it, I am trying to understand why this would help. How could a CD version be MORE up-to-date than an online version which is available to their own technicians?

I used to love Kodak, no lie. They made rock-solid high-speed duplicators, back when I was running the copy center of a large law firm. And I appreciated their recent honesty policy about toner, which is why I recommended them to so many people. But now? I'm getting really, really pissed off at them.

April 2017

S M T W T F S
      1
2345678
9 10 11121314 15
16171819202122
23242526272829
30      

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Jun. 26th, 2017 05:15 pm
Powered by Dreamwidth Studios