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Letter to the MBCR
I have been riding on this line for over three years, and can count the number of times I've been able to get a seat on my fingers. Tonight there were 11 people standing in the coach that I was in, and at least six had to stand in the vestibule. Far more were standing in the coach on the other side of the vestibule. Every seat was full.
This is nothing new. The #715 Franklin train is ALWAYS overcrowded. Yet the #619 Needham Heights which stops at Ruggles at 4:13 always has AT LEAST eight fully empty seats per coach.
Your conductors are arrogant and rude. Your prices are ridiculous - over $200 per month and you don't even put on enough coaches to allow passengers to sit? You pack us in like animals, except that it would be a crime to treat animals like this.
Don't give me the same old story about two-level coaches not fitting on the line. They fit fine in the morning. And don't tell me about the survey of ridership - I believe my own eyes, not the many reassurances I've had from MBCR spokespersons that there are always adequate seats. You have no credibility left on that point.
In hundreds of rides I've had less than ten chances to sit down - and I'm never the only one forced to stand. It's rare to have a chance to sit before Norwood Central.
I've discussed the incredibly bad service with many other passengers, and agreement is universal: management doesn't give a damn and won't do a thing about it. Many say they've complained, and have since given up. It's like talking to a brick wall.
I realize that this is a waste of my time, but I just want you to know that there are a lot of us who are really angry about your contemptible service.
This is nothing new. The #715 Franklin train is ALWAYS overcrowded. Yet the #619 Needham Heights which stops at Ruggles at 4:13 always has AT LEAST eight fully empty seats per coach.
Your conductors are arrogant and rude. Your prices are ridiculous - over $200 per month and you don't even put on enough coaches to allow passengers to sit? You pack us in like animals, except that it would be a crime to treat animals like this.
Don't give me the same old story about two-level coaches not fitting on the line. They fit fine in the morning. And don't tell me about the survey of ridership - I believe my own eyes, not the many reassurances I've had from MBCR spokespersons that there are always adequate seats. You have no credibility left on that point.
In hundreds of rides I've had less than ten chances to sit down - and I'm never the only one forced to stand. It's rare to have a chance to sit before Norwood Central.
I've discussed the incredibly bad service with many other passengers, and agreement is universal: management doesn't give a damn and won't do a thing about it. Many say they've complained, and have since given up. It's like talking to a brick wall.
I realize that this is a waste of my time, but I just want you to know that there are a lot of us who are really angry about your contemptible service.