bobquasit | Another late session with McAfee

Well, it's almost midnight and I'm online again with McAfee. Same problem. But this time I was able to capture the conversation, so I thought I'd post it here for the terminally bored. To protect the technician I have changed his name to John Matrix, the name of Arnie's character in the unappreciated classic Commando. The senior tech's name has been changed to Franklin Kirby, Matrix's commanding officer. I am feeling silly tonight. That is all.

Please wait while we find a technician to assist you...
You are currently at position number 2 in the queue.
You have been connected to John Matrix.
John Matrix: Peter, thank you for contacting the McAfee Online Support Center. How can I assist you today?
Peter Maranci: Hi. I've been having a serious, ongoing problem.
Peter Maranci: I have been contacting McAfee for over three weeks now, and have been escalated twice.
Peter Maranci: The problem is still not solved. VirusScan seems to be conflicting with my newly-purchased SpamKiller.
John Matrix: Okay.
Peter Maranci: I was emailed by an Escalation Team member a week ago.
Peter Maranci: His email was blocked by SpamKiller because it "looked like spam".
Peter Maranci: When I managed to get back in touch with him, he recommended uninstalling and reinstalling SpamKiller.
Peter Maranci: It didn't work, and when I emailed him and told him so...I never heard back from him again.
Peter Maranci: I think it's understandable that I am not at all happy.
Peter Maranci: VirusScan is apparently detecting viruses in infected email which is being blocked by SpamKiller. I am constantly interrupted by warnings.
John Matrix: What is the warning ?
Peter Maranci: Depends on what's in the blocked emails. Exploit-MIME.gen.c, W32/Swen@MM, and W32/Yaha.g@MM are common.
Peter Maranci: I've been through this many, many times now so here's the information I know you need: I am running Windows 98 SE, 4.10.2222 A.
Peter Maranci: My IE version is 6.0.2800.1106CO. 128-bit.
Peter Maranci: Build 8.0.20 Engine Version 4.2.60 DAT Version 4.0.4298
Peter Maranci: SpamKiller 5.0.57.
John Matrix: Peter, when was your issue escalated ?
Peter Maranci: Hold on, let me see...
Peter Maranci: The second time was around October 11.
Peter Maranci: The first time was a day or two earlier, I believe. But there was a glitch on the technician's end and he lost me. Took me an hour to reach someone again.
Peter Maranci: The second tech was Franklin Kirby.
John Matrix: May I place you on hold for a couple of minutes while I research that for you?
Peter Maranci: Yes.
John Matrix: Thank you for holding.
Peter Maranci: Okay.
John Matrix: Please tell the session number which you had with Franklin ?
Peter Maranci: Our communication was by email, no session number. I have many session numbers from other people, though, and I have his complete email.
Peter Maranci: By "other people", I mean other technicians with whom I had previously spoken.
Peter Maranci: In chat.
Peter Maranci: I just looked through my log file, and I have 8 session numbers saved. The last was 1234567.
Peter Maranci: Which was not with Franklin. That was...let me see...Rae Dawn Chong.
John Matrix: Okay.
John Matrix: Give me a couple of minutes.
Peter Maranci: Okay...
[About five minutes pass]
John Matrix: Thank you for holding.
Peter Maranci: S'okay.
John Matrix: Peter, did you had the same issue when your case was being handled by Franklin.
Peter Maranci: It has been the same issue throughout, yes.
John Matrix: Okay.
Peter Maranci: Of course, at first I thought it was a virus infection. Only later did it become clear that it was a SpamKiller/VirusScan conflict.
John Matrix: Peter, you will receive e-mail from us.
Peter Maranci: However, by the time I emailed with Franklin the real problem had become pretty clear.
Peter Maranci: That would be nice.
John Matrix: Is there anything else that I can assist you with today?
Peter Maranci: Please cc: it to spamonno@yahoo.com as well as my home address (XXX@XXXXXXX.net), since I cannot be sure that SpamKiller won't block it.
John Matrix: Okay.
Peter Maranci: I've added Franklin into the filter, but it doesn't seem to work right 100% of the time.
Peter Maranci: When may I expect the email? Roughly?
John Matrix: It will at earliest. [HUH?]
Peter Maranci: I see.
Peter Maranci: Well, I need to get some sleep, so if you could give me the session number? There are no other issues for me right now.
[Long pause]
Peter Maranci: Hello?
John Matrix: Your reference number for this chat session is COMMANDO.

Okay, the reference number wasn't actually COMMANDO, but why would you care what that number was? :D

Sleep. Now.