bobquasit | A letter to McAfee

I've been surfing a bit (see my comment to my own most recent McAfee post), and have discovered that McAfee is apparently as hard to get rid of as Discover. They have my debit card set up for automatic renewal, but although I was able to sign up for that online, I am not able to cancel it online. No, if I want them to NOT automatically bill me for their shitware, they make me jump through some hoops.

So here's hoop #1: an email to McAfee customer support.

Subject: Stop Automatic Renewal

Sirs:

I wish to stop automatic renewal of all the McAfee products to which I subscribe (VirusScan and SpamKiller). I have been unable to get competent technical support for serious technical problems for six weeks now (and counting), and once my subscriptions lapse I do not want to renew them. As it is, I will be uninstalling SpamKiller this evening.

I had been a satisfied user of McAfee's antivirus products for years, and had recommended you to many friends, but the complete incompetence of your technical support and escalation teams in dealing with a SpamKiller/VirusScan conflict has completely changed my opinion of your company. To take TWO WEEKS (and counting) to find an expert in SpamKiller is completely unacceptable. And the product itself isn't even that good.

Let's see what response I get, if any.