bobquasit | McAfee Conclusion, Part 1?

Here's the email I sent to the escalation team guy (aka Major General Franklin Kirby) today. I haven't heard from him since October 20th. Think I'll get any response? I finally did get a reply today from McAfee's CS department agreeing to turn off the automatic renewal of my account. It took them 11 days, if you were wondering. Still no word from Discover confirming our cancellation, btw.

Hello. This is a followup on my VirusScan/SpamKiller problem. Since it has been over six weeks with no solution, and I haven't heard from you in 24 days, I've taken some steps on my own.

I have uninstalled SpamKiller and replaced it with another product. This seems to have solved the problem entirely.

I would like to get a refund for the SpamKiller portion of my subscription. Can you arrange this, or should I speak to someone else? Please advise.

Peter Maranci