bobquasit: (Default)
bobquasit ([personal profile] bobquasit) wrote2005-06-06 10:05 pm

(Insert unbelievably vile epithet here)

When I tried to check my email this evening, I got the following response:

This account has been suspended.

So I went to my website, where I saw the following:

This account has been suspended.

So I went to my personal Fuitadnet billing area, where I saw the following:

This account has been suspended.

So I went to the Live Chat support on Fuitadnet's home page. And here's what happened:

Broadcast: Rahul has joined the conversation.
Broadcast: Peter Maranci has joined the conversation.
Broadcast: Peter Maranci has asked: Why has my account been suspended?
Rahul: Hello
Rahul: Hello
Rahul: Hello
Peter Maranci: hi
Peter Maranci: My account has been suspended. I can't log into cpanel to find out why.
Rahul: domain name ?
Peter Maranci: www.maranci.net
Peter Maranci: also www.runequest.org, but that's just aliased to maranci.net
Rahul: let me chekc
Peter Maranci: Hello?
Peter Maranci: Hello?
Peter Maranci: Are you still there?

DISCONNECTED

Broadcast: Rahul has joined the conversation.
Broadcast: Peter has joined the conversation.
Broadcast: Peter has asked: Why has my account been suspended (2nd try)?
Rahul: Hello
Peter: Hello. I don't know why I was disconnected just now.
Peter: My account has been suspended, and I don't know why.
Rahul: may your network problem
Rahul: domain name ?
Peter: www.maranci.net
Rahul: maranci.net
Rahul: yes its suspended due to increasing server load
Peter: It is not a network problem - it specifically says "This account has been suspended".
Peter: Why?
Rahul: ahhh
Peter: What possible server load? I have a small website.
Rahul: that was for your get discconnected from chat
Peter: But my account?
Peter: If it was time for renewal, I never received any notice.
Rahul: no i just got note about your domain suspended due to server load
Rahul: its may be some kind of script increasing load
Rahul: you need to talk to our senior tech regarding this issue
Peter: How can I do that?
Peter: I am not running ANY scripts apart from one or two Fantastico options.
Peter: Specifically, a forum. And I think that's all.
Rahul: can you tell me the whats the time there now ?
Peter: I am in the Eastern Time Zone - it is 7:50 PM.
Rahul: you will get our senior tech at 8.30 AM EST
Peter: How will I get him?
Peter: I will be at work at that time.
Rahul: Here only on Live chat
Rahul: oh
Peter: Will my site be down in the meantime?
Rahul: hmmm yes
Peter: But no script should be running. Has my site been hijacked?
Rahul: if we unsuspend your site it will increase the server load again
Rahul: so better you talk to our senior tech
Peter: I may not be able to do live chat from work.
Peter: What other option have I? My site should not be running any script, unless the Fantastico forum is a script.
Peter: And the forum had seen almost no use for many months now.
Rahul: okey i will unsupend your site now
Peter: Thank you. Is there any way to find out what was causing the excess load?
Rahul: but if i found again its increasing the load i will suspend your site again
Peter: I would appreciate an email to my backup email address in that case.
Peter: pmaranci@gmail.com
Rahul: site is up now
Rahul: please check
Peter: Yes, it's up. What should I check?
Peter: The forum?
Rahul: did you update the mail address billing area as well
Rahul: becasue we do put mail if we suspend site
Rahul: in fuitadnet billing area
Peter: The forum shows no recent activity. What else should I check?
Rahul: site was suspended yesterday only may thats the reason
Rahul: please check after some time
Peter: pmaranci@gmail.com is listed on the Fuitadnet billing system as my secondary address.
Rahul: okey fine
Peter: Since I cannot access my primary address when my account is suspended, please use my secondary address.
Rahul: sure thing Peter
Peter: Is there anything else I can check? I see no signs of unusual traffic.
Rahul: hmm you need to check your logs only
Peter: According to Webalizer there was no unusual volume of activity.
Peter: 44302 KB yesterday, 25258 today.
Peter: June 2nd was the highest volume, with 55871 KB. Still well within acceptable parameters, yes?
Rahul: yes site was suspended for appro 12 hrs
Rahul: thats why the hits are less
Rahul: please check after two days
Peter: But I see no sign of an increase in traffic at all.
Rahul: cant say Peter
Peter: Do I need to check my raw logs? Is webalyzer inaccurate, maybe?
Peter: I am copying all of the content off my site for safekeeping. Just FYI.
Peter: If my site is suspended again and I am unable to get the senior tech on live chat, can she or he email me at my secondary address?
Rahul: yes i will make note about this Peter
Peter: Thank you.
Peter: Am I all set for now then?
Rahul: Welcome
Broadcast: Rahul has left the conversation.

*sigh*