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Game Stop Sucks
Grr. I'm really pissed off. This letter explains why.
Needless to say, I AM going to set up a "Sucks" page, because that's the only way I know that Google will index it - if there's a page with "Game Stop Sucks" featured.
Teri thinks I'm being too, um, "harsh". She may be right. While I wrote and sent off that letter, she called the local Game Stop, told them what had happened, and asked if she could exchange it with the receipt. They told her she could. She just came up and told me that as I finished the previous paragraph.
Incidentally, when we were in the store and they told me that a $10 store credit was all they'd give me, I grabbed the disk and said "Oh no. We'll go back and find the receipt and exchange it for the full $29 purchase price". The clerk answered that that wouldn't matter; $10 was all I'd get for it, because it had been opened. I grabbed the disk and Sebastian and basically stormed out.
I have a temper, but it has gotten a lot milder over the years. I haven't been this mad in a long time. I didn't scream or anything, but man, was I pissed!
And now I need to unwind.
Sirs:
I am absolutely furious at your store policies.
My wife purchased a copy of Super Smash Bros Melee as a gift for me last week. She didn't realize that it was completely inappropriate to play in the presence of our four-year-old son. We discovered this moments after putting the disk in our GameCube.
I attempted to exchange the game for something more appropriate today at your Franklin, MA location (where the game was purchased). I was told that since the game had been opened, all I could receive was a $10 store credit.
The disk is completely undamaged. All contents of the game, as well as the case itself, are pristine. Your policy amounts to outright theft, and I couldn't be angrier.
I've purchased a number of games and game systems over the years at Game Stop. I will never purchase anything from your company, ever again. Neither will anyone in my family. I run a moderately successful game site; I will tell my story there, in a featured position. I'll encourage my readers and friends to spend their gaming dollars elsewhere.
In short, I am going to do everything in my power to make sure that this asinine policy costs your company far more than it has cost me.
(signed)
Needless to say, I AM going to set up a "Sucks" page, because that's the only way I know that Google will index it - if there's a page with "Game Stop Sucks" featured.
Teri thinks I'm being too, um, "harsh". She may be right. While I wrote and sent off that letter, she called the local Game Stop, told them what had happened, and asked if she could exchange it with the receipt. They told her she could. She just came up and told me that as I finished the previous paragraph.
Incidentally, when we were in the store and they told me that a $10 store credit was all they'd give me, I grabbed the disk and said "Oh no. We'll go back and find the receipt and exchange it for the full $29 purchase price". The clerk answered that that wouldn't matter; $10 was all I'd get for it, because it had been opened. I grabbed the disk and Sebastian and basically stormed out.
I have a temper, but it has gotten a lot milder over the years. I haven't been this mad in a long time. I didn't scream or anything, but man, was I pissed!
And now I need to unwind.