bobquasit | 22 Disconnects

Over the past month or two I've been pretty sure that our connection to the internet has been disconnected intermittantly and frequently. It was most obvious when I was playing on Battle.net, but even during browsing there were times when the problem was clear.

I spent about half an hour on the phone with customer support today, and finally reached a person. Fortunately he was willing to listen and not assume that I was an idiot, so I told him up front that I'd already run through all the standard diagnostics. He checked, and it turned out that my cable modem had spontaneously disconnected 22 times in the past hour. It's three years old, and I guess it's ready to die.

So we'll be getting a free new modem which should be a bit faster and more reliable.