bobquasit: (Default)
bobquasit ([personal profile] bobquasit) wrote2003-10-13 10:34 pm

When is a virus not a virus?

When it's McAfee's SpamKiller, that's when. Oh, there's been a lot of amusement of late. I've spent a lot more time online talking to technicians, none of whom have been able to fix the virus problem - but the picture is now a lot clearer.

One funny thing: I had my case re-escalated, and was told that I would be contacted within three hours via email. Three hours later, there was no contact...until I took a look at the blocked email log of SpamKiller. You guessed it, McAfee's SpamKiller killed email from the McAfee escalation team because it looked like spam. Ouch.

At this point it seems very likely indeed that there is no real virus problem, and never was - the problem is that McAfee is detecting the viruses in blocked virus-infested inbound email, which is quarantined by SpamKiller. So I've been working my ass off trying to solve a problem that was caused by the people who are supposed to be PROTECTING me from all this!

(Anonymous) 2003-10-14 10:04 am (UTC)(link)
you won't believe me...but i guessed as much when I read your first mention of this as I was catching up on your journal earlier this morning.

ha! Not so dumb after all....

Wayde, esq

[identity profile] charibdis.livejournal.com 2003-10-18 07:57 am (UTC)(link)
I've had more problems with anti-virus programs then they've solved. I do find ZoneAlarm to be useful though.