bobquasit: (Default)
bobquasit ([personal profile] bobquasit) wrote2008-12-22 10:38 pm

Another support ticket at LJ

It's probably a waste of time, but here's the text of the newest ticket I've opened at LJ about my frequent inability to reach voiceposting with my cell phone.

This has been an ongoing problem for me for several years now. I am getting frequent failures when trying to voice post from my cellular phone. I have new data to add: over the past week, I tried to voice post from Atlanta, Georgia, and Orlando, FL. In both cases I've received canned announcements telling me that either I am trying to call from a phone which is restricted (not true) or am calling outside of my calling area (also not true, my calling area is the entire USA).

My cellular service is handled by AT&T. This problem ONLY happens when I try to post to LJ - whenever it happens, I make test calls to other numbers to confirm that the problem is with LJ, not with AT&T. I've talked to AT&T technical service people, and they say the problem is with the LJ number.

I've also had this problem in Maine, Massachusetts, New Hampshire, and Rhode Island. On the road, voice posting is usually unreachable. I find this extremely frustrating.

My cell plan doesn't include email, so posting by email from my phone is not currently an option.

LJ is in my auto-dial, and that number works in some areas, so I know I'm not misdialing.