bobquasit: (Default)
bobquasit ([personal profile] bobquasit) wrote2009-11-01 11:16 pm
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Cox Confusion

We got a new bill from Cox on Friday. It's about $65 less than the last one. No one has called us or explained this to us. We're really confused. Is someone at Cox just making up our bill every month?

"This month, let's charge them $200. Then next month $135. After that, in order, $179, $209, and then $196.93 to really confuse them. They'll never question their bill again!"

By coincidence (I presume) we also got a mailing the same day from Verizon. They're offering FIOS service in our area - we think. But it's a bit confusing, because their TV is apparently via DirecTV. They didn't quite spell out if it was FIOS or not (that's the implication I get, though), and there are various tiers of service which don't include a price. I don't like it when an offer isn't clear, and I don't care for low introductory prices that are followed by unspecified increases after the introductory period ends.

[identity profile] graceysbane.livejournal.com 2009-11-03 06:06 pm (UTC)(link)
I went to the website and looked at the pricing and options there when I made my decision. I even spoke with the online representative.

When I cancelled cable they told me that my Verizon bill would go up by $30 because that's what Verizon does. I told them I had it in WRITING that my rate was locked in for a year. Besides, even if it did go up by $30 it would still be over $100 less a month than cable.

[identity profile] unquietsoul5.livejournal.com 2009-11-04 05:48 pm (UTC)(link)
Be careful, they are all just as bad as each other in the long run and they all play games with hidden charges, fees and random changes.

We're still waiting for our corrected bill from Cindy moving out and us turning off the cable. They should owe us money, but they did not do it correctly on the last bill... I'm waiting for it so I can call and argue with them all over again...