
They'd told me that they were going to call an internet supervisor, and that he'd contact me on Saturday. He didn't call.
So yesterday I called them, because the internet was going up and down like a jackhammer. They told me that the rule was that an internet supervisor couldn't be involved until there had been TWO visits by a repair guy. So I made an appointment for one to come over again. Incidentally, while I was on the phone the guy at the office confirmed that I'd had 37 disconnects in the past hour.
The technician came by today, looked things over, and told me that he couldn't find any problems. Although the internet connection was down for a good half hour this morning, it had no problems while he was here. He seemed to feel that I was imagining the problem. He also suggested that my ethernet card might be going bad.
But he said he'd check the outside wiring and cable box. He went outside, went up the pole...and a while later, he just took off. Didn't come back and say he couldn't find a problem, didn't come back at all - he just disappeared without a word.
In the meantime, our internet connection failed again.
I called Cox to find out whether our appointment was over. They told me that it was, and that it had been recorded that there were no problems.
What pisses me off most is that I can only assume that the technician - Eric - must have decided that I was completely full of shit and that trying to tell me that there was no problem was only going to be a waste of his time.
I'm really pissed off. So now I'm monitoring for more connectivity failures. Once I get three of them, I'm calling Cox back.
I really wanted to believe that Cox was a good company. They're relatively small and (I believe) family-owned. Until now we'd gotten good service.