Kodak SUCKS!

After unending hours in live chat, and on the phone, and with technicians remoting in to my system, my ESP All-In-One Printer/Scanner/Copier still crashes every time I try to scan. The latest joke is that they are going to send me a CD of their software. Given that their level-2 technician remoted into my system and personally uninstalled the software and then downloaded it herself and reinstalled it, I am trying to understand why this would help. How could a CD version be MORE up-to-date than an online version which is available to their own technicians?

I used to love Kodak, no lie. They made rock-solid high-speed duplicators, back when I was running the copy center of a large law firm. And I appreciated their recent honesty policy about toner, which is why I recommended them to so many people. But now? I'm getting really, really pissed off at them.

Kodak SUCKS!

After unending hours in live chat, and on the phone, and with technicians remoting in to my system, my ESP All-In-One Printer/Scanner/Copier still crashes every time I try to scan. The latest joke is that they are going to send me a CD of their software. Given that their level-2 technician remoted into my system and personally uninstalled the software and then downloaded it herself and reinstalled it, I am trying to understand why this would help. How could a CD version be MORE up-to-date than an online version which is available to their own technicians?

I used to love Kodak, no lie. They made rock-solid high-speed duplicators, back when I was running the copy center of a large law firm. And I appreciated their recent honesty policy about toner, which is why I recommended them to so many people. But now? I'm getting really, really pissed off at them.