I won't STOP! (MBCR)
Jul. 17th, 2007 02:11 pmWhat the hell. I wrote to the Governor.
I hope he'll be more responsive than Mitt Romney was.
The #715 Franklin commuter train is dangerously overcrowded. On Friday, 7/13/07, there was a medical emergency in the coach next to mine; a woman had passed out. Passengers tried to notify a conductor, but there were none to be found. When a passenger tried to come into our coach looking for one, he was completely unable to pass through the aisle. I counted 33 people standing in that coach, including myself. We had to resort to trying to shout out a message to be passed down the line to the next coach. It took several minutes, perhaps longer, to finally get a conductor.
I assume that the ill woman's condition wasn't serious (I spoke to a nurse who tended to her on the train). If her condition HAD been serious, the delay caused by the dangerous overcrowding of that train could have caused a tragedy.
I've been riding the #715 Franklin from Ruggles (departing at 4:19 PM) every day for several years. In that time, I've been able to get a seat less than ten times. I'm never the only one left standing; on average, I've counted 11 standees in each coach. Usually most of us are forced to stand until the train starts clearing out at Norwood Central. That's over 25 minutes standing on a lurching train, often in conditions so crowded that some passengers have nothing to hold on to.
At the same time, the Needham Heights train which stops at Ruggles at 4:13 always has AT LEAST eight fully empty seats per coach.
I and other passengers have written and called the MBCR. We've never received any satisfaction. Conductors are usually rude and unresponsive to complaints. I wrote to Governor Romney two years ago and after five months received a form-letter response and no other action.
And don't even get me started about coaches without air conditioning! On hot days the temperature in some coaches is in excess of 100 degrees. That's a medical emergency just waiting to happen.
Passengers are angry - I know, because we chat about the lousy service we're getting. We're sick of being told that there are plenty of seats. Our eyes (and feet) tell us otherwise. We've been lied to again and again by the MBCR, told that two-level coaches can't fit on the tracks (funny, they fit well enough on later runs on the same track), and that an annual survey ensures that there are more than enough seats for all.
That's simply not true, and we know it. We see other trains which have far more seating for passengers. To be honest, a lot of us have given up complaining, because it's obvious that management simply doesn't care. I wouldn't have bothered this time, except that the medical emergency on Friday made it clear that the MBTA/MBCR's negligence is going to have terrible results sooner or later.
I hope that you'll take action on this issue. Thanks for your time.
I hope he'll be more responsive than Mitt Romney was.